New Delhi: With just 3 days remaining for the ITR Filing deadline to get over, several ICICI Bank customers have been left in the lurch.

Home loan borrowers who are looking to download their loan interest certificates have constantly been facing error on the bank’s iMobilepay app. Visit to bank branches are also of no avail as computer generated loan interest certificates in the branches are also not available.

Some users took to twitter to share their story.

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@ICICIBank_Care unable to download home loan interest certificate either through app or internet banking . Attached is the error . pic.twitter.com/KvREIseKcr
— Satyabrata Sahoo (@ssahoo2002) July 26, 2023

@ICICIBank @ICICIBank_Care I called ICICI Bank helpline nmbr to get the interest certificate of my homeloan. After holding for a whopping 90mins in queue the staff disconnected the call when my turn came. Amazing service pic.twitter.com/bZRhxjYxS4
— Kapil Kr Chaudhary (@copskapil) July 25, 2023

@ICICIBank how long I need to follow up just to get one interest certificate, so many emails and follow ups are all going to waste. Have been putting DMs but no response. Worst experience with ICICI Bank.
— Mango Man (@MiglGaurav) July 10, 2023

#ICICIBank #icici I have been asking for some info regarding interest certificate of my home loan from last few days. No one replying. I am using registered email ID. Can someone look into this?
— Amol Deshpande (@amolvdeshpande) May 5, 2023

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All home loan borrowers are required to submit home loan certificates to avail tax deductions to claim tax benefits on the home loan principal and home loan interest repayment under sections 80C and 24 of the Income-tax Act, 1961, respectively

In order to avail of tax benefits on home loan principal and interest repayments under sections 80C and 24 of the Income-tax Act, 1961, all home loan borrowers are mandated to furnish home loan certificates. These certificates serve as essential documentation for taxpayers seeking to claim tax deductions related to their home loan.

Under section 80C, borrowers can claim deductions on the principal amount repaid towards their home loan. This provision allows taxpayers to reduce their taxable income by the amount of principal repayment, thereby providing potential savings on their overall tax liability.

Now in the wake of the unavailability of home loan interest certificates both on mobile app and via bank branch, several customers are faced with a potential loss in claiming tax rebate.

At the time of writing this article, Zee News tried to open the interest rate certificate on ICICI Bank’s iMobilepay app, which showed the same error. A visit to the bank’s Greater Noida branch also could not resolve the issue.

The last date for filing tax returns for income earned in the 2022-23 fiscal is July 31 for salaried taxpayers and those assessees who do not need to get their accounts audited.